Frequently Asked Questions
Everything you need to know about our handmade leather products.
What is the difference between Gusti Leder nature and Gusti Leder studio?
Our 'nature' line consists of vegetable-tanned products handmade in small family businesses using traditional methods, while our 'studio' line offers chemically tanned leather providing extra stability and a modern functional design.
How do I care for my leather bag?
We recommend using beeswax-based care products for our natural leather to keep it supple. For our studio line, a standard leather care spray or lotion is sufficient to protect against moisture and dirt.
Why does my new leather product have a strong smell?
Since we use natural tanning processes, especially in our 'nature' range, a distinct leather scent is normal. This usually dissipates within a few weeks of regular use and exposure to fresh air.
How long does shipping take and what are the costs?
We ship globally with various partners. Standard shipping typically takes 3-5 business days within Europe. Exact shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
You can return any unused item within 30 days of receipt. Please ensure the product is in its original condition. Once we receive the return, we will process your refund via the original payment method.
Are the leather products ethically produced?
Yes, transparency is key to us. we work closely with our producers in India and Italy, ensuring fair wages and safe working conditions through regular on-site visits and long-term partnerships.